Refund policy


Last updated: 23 October 2022

Our 30-Day Money-Back Guarantee

We stand behind every stick we sell. If you're not happy with your Miswak for any reason, contact us within 30 days of delivery and we'll refund your purchase in full. No lengthy forms, no interrogation — just email us and we'll sort it out.

Because Miswak is a personal oral hygiene product, we don't ask you to post used sticks back to us. Unopened, vacuum-sealed sticks may need to be returned (we'll confirm when you contact us); opened sticks can simply be disposed of once your refund is processed.

How to Request a Refund

  1. Email us at miswak.store@outlook.com with your order number and the reason for the refund (one line is fine — it helps us improve).
  2. We'll confirm your refund within 2 business days.
  3. Refunds are processed to your original payment method within 7–10 business days of approval. Depending on your bank, it may take a further few days to reflect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, mouldy, dried out, or isn't what you ordered, contact us within 7 days of delivery with a photo of the product and packaging. We'll send a free replacement or issue a full refund — your choice — at no cost to you. This is in addition to your rights under the Consumer Protection Act, which covers defective goods for 6 months from delivery.

Order Cancellations

Need to cancel before your order ships? Email us as soon as possible with your order number. If the order hasn't been dispatched yet, we'll cancel and refund it in full immediately. If it has already shipped, the 30-day guarantee applies once it arrives.

Exchanges

Want to swap for a different bundle size? Contact us within 30 days of delivery and we'll arrange it. If the new bundle costs more, we'll send a payment link for the difference; if it costs less, we'll refund the difference.

What We Can't Refund

  • Orders reported more than 30 days after delivery
  • Products damaged through misuse or improper storage (e.g. left in water or direct sun for extended periods)

Late or Missing Refunds

If your refund hasn't appeared after 10 business days: first check with your bank or card provider, as processing times vary. Still nothing? Email us at miswak.store@outlook.com and we'll trace it with our payment provider.

Contact Us

Email: miswak.store@outlook.com Hours: Monday–Friday, 9am–5pm SAST We respond to all refund queries within 2 business days.

This policy does not limit any rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.