Last updated: 23 October 2022

Delivery Anywhere in South Africa

• Orders over R250: delivery is R99 to any address in South Africa.
• Orders under R250: delivery is a flat R99, calculated at checkout.

One simple rate, no surprises — whether you're in a major city or a small town.

Delivery Times

• Processing: Orders are packed and dispatched within 1–2 business days of payment.
• Delivery: Once dispatched, your order arrives within 3–8 business days, depending on your location.
  • Major centres (Johannesburg, Pretoria, Cape Town, Durban): typically 3–5 business days
  • Regional areas and outlying towns: typically 5–8 business days

Business days are Monday to Friday, excluding South African public holidays. Orders placed over a weekend or on a public holiday are processed the next business day.

Tracking Your Order

As soon as your order ships, you'll receive an email with your tracking number and a link to follow your delivery. If your tracking hasn't updated within 3 business days of dispatch, email us at miswak.store@outlook.com and we'll chase it with the courier.

Freshness Guarantee

Every Miswak stick is vacuum-sealed before dispatch and stays fresh in its packaging for over a year — so your sticks arrive as fresh as the day they were sealed, wherever you are in the country.

Delays

We work hard to hit every delivery window, but occasionally couriers experience delays beyond our control (adverse weather, peak season volumes, regional disruptions). If your order hasn't arrived within 10 business days of dispatch, contact us and we'll investigate immediately — and if your parcel is confirmed lost in transit, we'll send a free replacement or refund you in full. Your choice.

Incorrect Address

Please double-check your delivery address at checkout. If you spot a mistake after ordering, email us as soon as possible — we can update the address any time before dispatch. If a parcel is returned to us because of an incorrect address, we'll contact you to arrange redelivery (a redelivery fee may apply).

Missed Deliveries

Our couriers will attempt delivery and contact you on the phone number provided at checkout. If a delivery attempt is missed, the courier will arrange a second attempt or a convenient collection point.

Questions?

Email: miswak.store@outlook.com Hours: Monday–Friday, 9am–5pm SAST We respond to all shipping queries within 2 business days.